Our Publications

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Recent Press

• "Will Consumers Stop Spending?" – RIS News Executive News Brief – January 22, 2008
• "2008: The Year Cross-Channel Retailing Explodes" – RIS News – January 7, 2008
• "1st Annual Review & Outlook" – Vertical Systems Reseller – January 2008
• "Computers/Electronics, Figuring Out Needs and Moving On" – Internet Retailer – December 2007
• "Black Friday’s Metamorphosis" – RIS News – November 27, 2007
• "Find Out the Top IT Services Suppliers Before Your Next Contract" – RIS News – November 6, 2007
• "Bass Pro Shops Decides Against Akron" – The Plain Dealer – November 2, 2007
• "Creating Best-in-Class Workforce Optimization" – RIS News Web Seminar – October 30, 2007
• "Tower City Seeks New Energy as Stores Leave for Suburbs" – Cleveland.Com – October 14, 2007
• "SAP to Acquire Business Objects" – RIS News – October 9, 2007
• "Going Green is Here to Stay" – RIS News – September 18, 2007
• "Operational Excellence – Getting Ahead of the Pack" – Apparel Web Seminar – September 13, 2007
• "Corporate Social Responsibility" – About.com – August 2007
• "The Recipe for Front-End Success" – Chain Store Age – July 1, 2007
  

Press Releases

• LakeWest Group’s Annual POS Survey Reveals Top Retailers Are Constantly Evolving to Meet and Exceed Customer Expectations
• Retail Industry Expert Hunter Harris Joins LakeWest Group
• Datavantage Identified as Key Player in This Year’s POS Survey
• LakeWest Group's Annual POS Survey Reveals Retailers Focus on Acquiring and Maintaining Valuable Customers and Exceeding Customer Expectations
• LakeWest Group's Annual POS Survey Finds Epicor A Key Player
  
• LakeWest Group's 7th Annual POS Benchmarking Survey
  
• LakeWest Group Introduces Solution to Help Retailers SOAR
  
• LakeWest Group and CIBER Novasoft Introduce Rapid Retail Solution

Retail Insight Newsletters

• Q4 2008: Return Optimization
• Q4 2007: Retail Thought Leadership 
• Q3 2007: Corporate Social Responsibility 
• Q2 2007: Self-Service Applications
• Q1 2007: Planning Store & IT Initiatives
• Q4 2006: Merchandising Best Practices Survey
  
• Q3 2006: Successful Customer Conversion
  
• Q2 2006: Retail Kiosk Usage
  
• Q1 2006: Improving the Customer Experience
  
• Q4 2005: Data Security Standards
  
• Q3 2005: Store Execution Management
  
• Q2 2005: ERP Software Consolidation

Technology Advancement

• Unlocking the Value in Return Transactions, January 2008
• 9th Annual POS Benchmarking Survey: What Do Customers Really Want?, January 2008
• 8th Annual POS Benchmarking Survey: Exceeding Your Customers' Expectations, January 2007
  
• 7th Annual POS Benchmarking Survey: A Retailer Perspective, January 2006
  
• Creating Retail IT Strategies That Deliver Business Results, January 2006
  
• 6th Annual POS Benchmarking Survey: A Retailer Perspective, January 2005
  
• Retail IT Spending in the Early 21st Century, January 2005
  
• From Identification to Insight: Retailers Eye the ROI Roadmap for RFID-EPC, October 2004
  
• 5th Annual POS Benchmarking Survey: A Retailer Perspective, January 2004
  
• RFID In Retail: The Future Is Now, June 2003
  
• 4th Annual POS Benchmarking Survey: A Retailer Perspective, January 2003
  
• RFID: Retail's New Transforming Technology, June 2002
  
• Justifying Investment in POS: A Supplement to LakeWest Group's 2002 POS Benchmarking Survey, June 2002
  
• POS Benchmarking Survey: A Retailer Perspective, January 2002
  
• Systems Evaluation and Selection Process:  Avoiding the Pitfalls, January 2002
  
• Seven Practices of Successful Implementations, January 2002
  
• POS Benchmarking Survey:  A Retailer and Vendor Perspective, January 2001

Business Planning and Strategy

• The Private Equity Perspective - Bringing Some PEP to Retail, January 2007
  
• Winning through Delight: The Artful Science of Customer Experience (NRF AMAC Thought Leadership Series)
  
• Building the Foundation for Successful Customer Conversion, July 2006
  
• Retail Channel Integration Survey, May 2001
  
• Why Retailers Must Consider CRM:  Understanding the Benefits of Customer Relationship Management and the Consequences of Non-Action, March 2001

Operating Process Enhancement

• Revving Up Revenue Optimization, January 2004
  
• Revenue Optimization: An Overview, June 2002
  
• Merchandise Management Integration: Five Critical Elements, January 2002
  
• Revenue Management: Understanding and Applying an Effective Strategy for the Retail Industry, January 2001

LakeWest Group
Suite 1700 Republic Building
25 W Prospect Ave.
Cleveland, OH 44115
216.535.4000

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